We offer one of industry's most robust return policies. If you're not satisfied with an unopened or unused purchase, you may return it within 30 days. Questions? None asked. Simply inform us that you'd like to return the purchase, and we'll send you a return label (shipping on us). We want you to be beyond happy with your purchase from My Bike Shop! So most bikes, wheels and gear we sell are backed by our 30-Day Satisfaction Guarantee. We're able to offer this because every bike must meet our rigorous and meticulous 72-Point Inspection before being sold and shipped, and all wheels and gear must meet specific certification standards as well prior to shipping. It's that simple. If your product is used, it gets a little bit trickier. All orders are covered by the MBS 30-Day satisfaction Guarantee, but in some cases there are re-stocking fees associated with the cancellation or return of an order. Please review the following guidelines as it relates to your order: - Canceled orders of any item prior to shipping will be refunded 100% - custom orders do not apply - Orders for return that have shipped to the customer, are within the 30-Day window and have not been installed, worn, or used otherwise, can be returned for a full refund once received back in the MBS warehouse. MBS will review item(s) once received to verify condition prior to issuing the full refund. Custom orders do not apply. - Orders for return that have shipped to the customer, are within the 30-Day window and have been installed or used otherwise, can be returned for a refund minus a 15% restocking fee once received back in the MBS warehouse. Return shipping is the responsibility of the customer. MBS will review item(s) once received to verify condition prior to issuing the full refund. Custom and worn soft goods orders do not apply. - Custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), are charged a 10% restocking fee. For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer. Custom ordered complete bike builds completed by MBS require a 15% restocking fee if cancelled prior to shipping or 20% if returned unused within the 30-Day Guarantee window.
How Do You Offer Such a Great Policy?We're cyclists and we believe the cycling community looks out for each other. We trust that 99.99999% (or something like that) of folks aren't going to abuse our policy. We'll also pay the shipping costs on the return on unused items if you are not satisfied for any reason. See below for information on processing a return.
ShippingShipping in the U.S. is free (cue fighter jets and screaming bald eagles)! For those outside the U.S., we can ship to virtually any address in the world for a flat fee. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Initiating a ReturnYou should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 7 business days). If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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