As part of our commitment to 100% customer service satisfaction, you can get a no questions asked refund for most any non-custom bike purchased directly from My Bike Shop. You don’t even have to call.
Once you've purchased with us, you have until you receive a tracking code to cancel. Once the item is shipped, you're covered by a 30 Day Guarantee. For custom orders cancelled before receipt of the bike, we charge a 5% restocking fee as parts often move from new condition to used. For custom orders returned within the 30 Day Guarantee window, we charge a 15% restocking fee.
Here’s how cancelling a My Bike Shop order works:
- Search your email for your order confirmation.
- At the bottom of that email, click the link to check "Status of your order".
- An email will open up, and you'll include your order number (listed in the subject line), and note asking for a cancellation.
Further questions? Contact firstname.lastname@example.org
For our guarantee and return policy, see more here.