As part of our commitment to 100% customer service satisfaction, you receive a no questions asked refund for most unused non-custom bike, wheels and gear purchased directly from My Bike Shop. You don’t even have to call.

Once you've purchased with us, you have until you receive a tracking code to cancel. Once the item is shipped, you're covered by a 30-Day Guarantee. For custom ordered wheels, small parts or soft goods cancelled before receipt of the item(s), we charge a 10% restocking fee. For custom orders of wheels, small parts or soft goods returned unused within the 30-Day Guarantee window, we charge a 15% restocking fee and any shipping fees are at the expense of the customer. Custom ordered complete bike builds completed by MBS require a 15% restocking fee if cancelled prior to shipping or 20% if returned unused within the 30-Day Guarantee window. 

Here’s how cancelling a My Bike Shop order works:

  1. Search your email for your order confirmation.
  2. At the bottom of that email, click the link to check "Status of your order".
  3. An email will open up, and you'll include your order number (listed in the subject line), and note asking for a cancellation. 

Further questions? Contact support@mybikeshop.com

For our guarantee and return policy, see more here. 

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