As part of our commitment to 100% customer service satisfaction, you can get a no questions asked refund for most any non-custom bike purchased directly from My Bike Shop. You don’t even have to call.

Once you've purchased with us, you have until you receive a tracking code to cancel. Once the item is shipped, you're covered by a 30 Day Guarantee. For custom orders cancelled before receipt of the bike, we charge a 5% restocking fee as parts often move from new condition to used. For custom orders returned within the 30 Day Guarantee window, we charge a 15% restocking fee. 

Here’s how cancelling a My Bike Shop order works:

  1. Search your email for your order confirmation.
  2. At the bottom of that email, click the link to check "Status of your order".
  3. An email will open up, and you'll include your order number (listed in the subject line), and note asking for a cancellation. 

Further questions? Contact

For our guarantee and return policy, see more here.