Welcome to FAQs! If you do not see an answer you need, please contact us any time at 443.609.1090, email us at email@example.com, or chat online. Thanks!
WHAT WARRANTY OR RETURN POLICY DO YOU OFFER ON THE BIKES YOU SELL?
At My Bike Shop we offer a 30-day, no questions asked return policy. It's really that simple. Check out all the details of our Return Policy here: http://www.mybikeshop.com/pages/return-policy
One of our goals has always been to remove the skepticism and stress people have about buying a pre-owned bike. This is just one way we make sure you are fully satisfied with your purchase! We do also offer new, late-model, and demo bikes that have most likely never been ridden on the road. many of these units are open-box bikes, marketing bikes, unused rentals, and new-in-box bikes from the original manufacturer's warehouse.
HOW DO YOU GET THE BIKES?
Our bikes come from people just like you all around the world. We offer a convenient way to trade your bike in and upgrade to something else or simply get cash on the spot for a bike, wheel set or even gear you don’t need anymore. Don’t want to trade in and just want to take the cash? No worries! We do that too!
Additionally, we now work with several fantastic bike and wheel manufacturers and offer their new and late-model product at incredible prices and with the full original manufacturer's warranty.
ARE ALL OF YOUR BIKES PRE-OWNED?
Nope. We take in and meticulously certify every bike we receive whether from a manufacturer directly or from a private sale. Many of our bikes are pre-owned, but about just as many are demo, late-model or new bikes directly from certain manufacturers.
DOES MY BIKE COME FULLY TUNED?
Absolutely. 100%. Nothing leaves here uncertified. Every bike will arrive fully tuned and cabled and ready to roll. With about 15 minutes of your time and a hex tool, you can be out on the road. It's really that easy.
HOW DOES THE CERTIFICATION PROCESS WORK?
We leave no stone unturned. After all, in many cases, we take on the liability of the bike or wheel set. All bikes are processed through our shop by licensed techs including our chief bike wizard, Logan Moreau. He oversees it all and there is no one more meticulous and attentive that him. Every bike is certified via 72-points. Every bike - new or otherwise. What this means is that we dismantle every bike down to its frame and then rebuild it piece by piece. If a part does not meet our strict standards, then we replace it. It's that simple. Most notably during certification, the tires, tubes, chain, cassette, and bar wrap are changed, but not always. Either way, every part is cleaned, rebuilt back on the bike, re-cabled, tuned, and certified. We take this process very seriously. Most bikes take between 48-72 hours to certify completely. We are that careful.
CAN I CUSTOMIZE THE BIKE BEFORE YOU SHIP IT?
Absolutely. We aim to please and we are here to serve you! We have access to just about anything you may want on your bike, wheel set or otherwise, and we can make it happen for less. Just say the word and we will make magic happen.
HOW LONG AFTER I SWIPE MY CREDIT CARD WILL I RECEIVE MY HOT NEW RIDE?
Our goal is to get the bike in your hands as fast as possible. This typically means your new bike will leave our warehouse within 2-3 full business days after your order. However, we follow a strict and objective queue with orders received. They all fall in line like waiting to ride a roller coaster. We also take our time packing to ensure everything is safe and secure. That, our friends, is of paramount importance.
HOW MUCH IS DOMESTIC SHIPPING?
Shipping is always free on bikes and wheels in the continental U.S. Just our way of saying "thanks" for giving us the opportunity to serve you. Shipping on gear is $10 flat for one item or more. International shipping is additional. You can check rates at checkout.
HOW WILL THE BIKE BE PACKED? IS IT INSURED IN SHIPPING?
We designed our very own proprietary bike box about two years ago. We are proud to say that we have not had one incident with a shipped bike since then. The box is practically indestructible and reusable! It comes with a carrying strap and side handles, along with seven layers of 2-inch foam to meet all carrier insurance requirements. Search "box" on the website and check it out for yourself.
When a bike is packed, the handlebar is removed at the stem (remains tuned and cabled) and wrapped in bubble wrap, the seatpost and saddle are removed and wrapped, and the wheels are removed. The frame (with braces added for the fork and rear triangle) with components is secured over the bottom layer of foam and the handlebar securely wrapped and tucked in nicely. The wrapped seatpost and saddle are placed securely inside as well. From there a second layer of foam is added and the wheels with hub caps are added to the box (cassette still on rear wheel). Any additional accessories are placed in the box and the final layer of foam put in.
We leave a copy of the invoice and nice personal touch in the box too. We then strap the two corrugate shells together and off the bike begins its trip your way.
We also have our own proprietary wheel box, so wheels ship secure and safe too. Small items ship in a variety of small boxes.
WILL YOU SHIP WORLDWIDE?
We sure do and posted international shipping rates are displayed at check out. We typically use the USPS as our carrier for all international orders.
We will ship anywhere, and we are quite good at it. We are proud of all the unique places we have shipped bikes and gear. Some of these places include Russia, Qatar, Australia, Brazil, Chile, the U.K., the Philippines, and many more!
WHAT HOURS ARE YOU OPEN?
We are here (physically in the office that is...) from 8am - 5pm EST- Monday through Friday, but can be available at other times by appointment (if you're local). The website is "open" 24/7 and never gets dusty!
WHAT DOES THE STAFF AT MY BIKE SHOP RIDE?
We ride all kinds of bikes! Brian has been saddled up on a 2016 Blue Triad SLR and recently bought a Blue Philly fat bike for the snow here in maryland, while Logan is often seen on his tandem with his girlfriend or in the shop building up his custom Fat Bike. Tanner just nabbed a Specialized Crosstrail, and Lisa dominates triathlons on a Blue AC1 EX. Todd is building up a custom Litespeed C1R superbike, while Joey hops around on a 29er unicycle (no joke at all). Ben conquers all on his Giant Trinity and Dom has a Felt DA tr bike. Finally, Mark, our super chief, is still putting out impressive watts on his Cannondale Super Six and Specialized SHIV TT. Of course, these choices could and do change pretty darn often!
IS MY SIZE ON A ROAD BIKE THE SAME AS ON A TRIATHLON/TIME TRIAL BIKE?
Typically we see that people go down one size when switching from a road bike to a Tri/TT bike. This is just what we typically see and may not be the same for everyone. Feel free to reach out to us to discuss any time.
WHAT IS THE DIFFERENCE IN A ROAD BIKE AND A TRIATHLON/TIME TRIAL BIKE?
The main difference in the geometry of a road bike vs. a Tri/TT bike is the seat post angle. A road bike is going to have a seat angle that positions you further back in relation to the pedals to improve your power output when training and racing. This is one reason why people often say a road bike is better for the hills. Now you ask well why would I want less power output in my Tri/TT geometry? The answer is simple because you're gaining an aerodynamic advantage that is much greater than the advantage of slightly more power.
Well, then why wouldn’t you want more aero benefits in your road bike? When road racing you’re in a paceline or a peloton, you already have the aero advantage so you need the power for the hills, the sprint at the finish, and the when coming out of a turn. When racing a triathlon or time trial it's just you, your bike, and the road. Nobody to draft off of creates a lot of drag. Eliminating drag will then result in a much faster time than a few extra watts! These reasons are also why a tri/tt bike will focus much more on aerodynamic advantage than on stiffness in the frame and the opposite is true for a road bike. Stiffness will help you sprint and climb better when road racing but in a triathlon or time trial you’re theoretically maintaining a steady power output throughout for the best result. This steady output of power throughout a race as opposed to many short sprints drastically reduces the need for a stiff frame and subsequently increases the need for an aerodynamic one.